Frequently Asked Questions

What size crate should I get for my dog?
The size of the crate should be determined by the size your dog will be when he is fully grown. A divider panel can be used to adjust the length of the living space as your puppy grows. Ultimately, your full grown dog should be able to stand, turn around, and lie down comfortably in his crate. MidWest offers a breed size chart for help with determining the crate size recommended for your dog.

Where can I purchase a replacement pan?
Replacement pans can be purchased by contacting us direct at 800-428-8560 to place an order with Visa/MC/Discover. You can also purchase online through multiple pet stores. Find a list of retailers or Google “Midwest replacement pan”, to find specific sites that sell them. Our product does have a year warranty, pan included. If you’re still within warranty, please contact Customer Service at 800-428-8560 and we’ll send you the pan at no charge. Just have a copy of your sales receipt, online order confirmation, or credit card statement handy.

Can I purchase direct from Midwest?
MidWest does not sell direct.

Does your product have a warranty?
Our product has a one year warranty against manufacturing defects only. The warranty does not cover damage by the dog.

What is the hook on the side of my crate, what do I do with it?
That is the locking clip and the only purpose it serves is to hold the crate together when it’s in the folded, carry position. When not in use, it just lays off the side of the crate.

How do I install the stabilizers on my exercise pen?
The stabilizers are separated by sliding them apart. They are then placed on the edge of the top of the panel, where the panels come together. Hold the panels straight and then roll the stabilizer on, making the moon shape go over where the panels come together.

What do I do with the divider panel that came with my crate?
Initially, your pup’s home may be too big for him. Puppies tend to sleep in one end of the home and eliminate in the other end, their natural instinct being to keep themselves and their homes clean. MidWest Divider Panels are designed to solve this problem and help you control your pup’s elimination. Just insert a divider panel into the home allowing only enough room for your puppy to lie down. Not wanting to eliminate where he sleeps, he’ll stand up and let you know when he has to “go,” so you can take him out. As your puppy grows, you can move the divider panel back to accommodate his larger size. Eventually, he’ll be big enough—and well-trained enough regarding his elimination habits—that you can remove the divider panel altogether.

What should I do if I’m missing a piece from my product?
Contact our Customer Service by phone at 800-428-8560 (Mon – Fri, 9am – 4pm EST) or send an email to info@midwesthomes4pets.com. Be sure to include as much information as possible, such as your product’s brand name (iCrate, LifeStages, QuietTime, etc.) as well as the product’s item number.