If you have a question about your MidWest Homes for Pets product, our Indiana-based Customer Service is happy to assist.



Local: 765-289-3355

Fax: 765-289-6524
Hours: 9 am – 4 pm, EST, Monday – Friday


MidWest Homes for Pets®

3142 S. Cowan Rd. Muncie, IN 47302

Customer Service Email


Customer Service inquiries are responded to within 24 to 48 business hours, in the order in which they are received. For more efficient service, please be sure to include your product’s brand name (iCrate, LifeStages, Feline Nuvo, QuietTime, etc.) as well as the product’s item number (1542, 40222-GY, etc.). 

  • example: iCrate, Ferret Nation, Duffy Travel Carrier
  • example: 1536, 182, 175DY-MBL
  • Accepted file types: jpg, png, pdf, Max. file size: 50 MB.
    Please share supporting documents if available. (example: proof of purchase, receipt, product photos)
  • This field is for validation purposes and should be left unchanged.