In today’s day it is rare to get someone on the telephone after ordering online and our experience was wonderful with your company! We ordered the 24 x 24 pet exercise pen online. When we arrived at our camping spot we were more than thrilled at how easily it assembled and how structurally sound it was for our little sheltie, Nellie. Upon assembling the little fence my husband found that two of the little thumb clips were defective as the spring was not functioning. The remaining clips were satisfactory at holding the fence until we could get replacements. After traveling 15 hours to our destination it was so wonderful to have this product together with ease and so structurally sound and actually pretty to look at! The next morning he called your company and actually got a representative on the telephone in person. He then proceeded to tell them about the little clips malfunctioning. The person online -- I’m so sorry I don’t remember the name -- was wonderful and happy to tell us that they would mail us two replacement clips and that if we needed anything else to call again! It is so refreshing to deal with a company like yours where the people care, and they are invested, The integrity of the product is great, and our dog, after the second time thru that door, actually wanted to go in and felt very secure and there. Many people questioned us as to where we purchased the great little fence and we passed on the information showing them your information that came with the fence. We will certainly be ordering again in the future to add to the sides of our fence and see about other products that you offer. Thank you again for having your product online and now in our motorhome to be used all over the country that we travel. Just to let you know that our dog has never been in a crate or a fence. She is trained well to stay and does not require a fence at home, so we were not sure how she would handle it, and surprisingly she wanted to go in after returning from the beach etc. She actually loved it and felt secure there! And she is 8 years old.
Sincerely,Mindy and Jeff Ellis and, of course, Nellie